Last Updated: 10 January 2026
Welcome to Food Pay!
These Terms & Conditions (“Terms”) govern your access and use of the Platiko mobile application, website, and related services (“Platform”). By using Platiko, you agree to these Terms.
If you do not agree, please stop using the Platform immediately.
“Platform” refers to the Platiko app and website.
“User” / “You” refers to any person using the Platform.
“Seller / Merchant” refers to businesses or individuals offering products or services on Platiko.
“Delivery Partner” refers to individuals delivering orders.
“Service Provider” refers to individuals or companies offering rental or service-based solutions.
“We / Us / Our” refers to Platiko.
To use Platiko:
You must be at least 18 years old.
You must provide accurate account information.
You must follow all local laws and regulations.
If you are under 18, parental/guardian consent is required.
You agree NOT to:
Misuse the platform for illegal or fraudulent purposes
Interfere with or disrupt app functionality
Create multiple accounts without permission
Post harmful, abusive, or misleading content
Use automated scripts or bots
Attempt unauthorized access to systems or data
We may suspend or terminate accounts violating these rules.
You are responsible for maintaining account confidentiality.
You must notify us immediately if you suspect unauthorized access.
We are not liable for losses resulting from misuse of your account.
Products, services, prices, and availability are determined by individual sellers and service providers, not Platiko.
Platiko is an intermediary, and:
Does not manufacture, own, or control product/service quality
Is not responsible for incorrect descriptions, availability changes, or pricing errors
May update listings without prior notice
Once an order is placed, the seller receives it for confirmation. Order acceptance may depend on:
Stock availability
Merchant approval
Service provider confirmation
Platiko may support:
Online payments (cards, wallets, UPI, etc.)
Cash on Delivery (if enabled)
Payments are processed by secure third-party payment gateways.
Users can cancel orders before the seller accepts or before partner pickup (rules vary by merchant).
Sellers or Platiko may cancel orders for safety, unavailability, or other valid reasons.
Delivery times are estimates and may vary due to traffic, weather, demand, or partner availability.
Platiko is not responsible for delays caused by vendors, delivery partners, or external conditions.
For parcel deliveries, users must ensure items comply with local laws and packaging standards.
Prohibited items include (but are not limited to):
Hazardous materials
Illegal substances
Weapons
Live animals
Users renting products or booking services must:
Provide valid identification (if required)
Return rented items in original condition
Pay for damages, late returns, or loss as specified by the service provider
Platiko is not responsible for disputes between users and service providers, but we may assist in resolving them.
The chat feature is provided to improve communication but must not be used for:
Abusive, offensive, or threatening messages
Sharing personal payment details
Illegal activities
Spam or promotional content
Chats may be reviewed for safety and dispute resolution.
The Platform uses your location to:
Show nearby products and services
Improve delivery accuracy
Match delivery partners
Enhance safety and fraud prevention
Disabling location may limit certain features.
Referral rewards are governed by the rules active at the time of referral.
Platiko may modify or discontinue referral programs without prior notice.
Fraudulent referrals are strictly prohibited and may lead to:
Account suspension
Reward cancellation
Legal action (if required)
Refunds or returns depend on merchant-specific policies.
Platiko may assist in dispute resolution but does not guarantee outcomes.
Refunds may not apply for:
Consumable items (food, medicine, perishables)
Services already delivered
Items damaged due to improper use
A separate Refund & Cancellation Policy can be provided upon request.
All app content—logo, design, text, graphics, icons, code—belongs to Platiko and is protected by law.
Users may not copy, modify, distribute, or exploit any content without permission.
The Platform may contain external links. Platiko is not responsible for:
Their content
Their privacy practices
Any harm or loss caused by their use
Platiko provides the platform “as is” and does not guarantee:
Uninterrupted service
Error-free functionality
Accuracy of listings provided by merchants
Delivery times or product quality
Platiko is not liable for:
Losses caused by merchants, service providers, or delivery partners
Delays or failures due to external factors
User negligence or misuse
Third-party service failures (payments, hosting, etc.)
Your use of the Platform is at your own risk.
We may suspend or terminate your access without notice if you:
Violate these Terms
Misuse the Platform
Engage in fraudulent or illegal activities
You may delete your account at any time.
We may update these Terms periodically.
Continued use of the Platform after updates constitutes acceptance of the new Terms.
These Terms are governed by the laws of your local jurisdiction unless required otherwise by regional regulation.
For questions, disputes, or support:
📧 support@platiko.com
