Last Updated: 10 January 2026
Platiko (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Platiko mobile application or any related services (collectively, the “Platform”).
By using Platiko, you agree to the collection and use of information in accordance with this Privacy Policy.
When you register or use Platiko, we may collect:
Name
Phone number
Email address
Delivery address
Date of birth (if required for specific services)
Payment-related details (processed securely by third-party payment gateways—we do not store full card information)
Platiko uses your device’s location for:
Showing nearby products, restaurants, stores, and services
Assigning and tracking deliveries
Enhancing accuracy for pickup and drop-off locations
Safety and fraud prevention
Improving app performance and user experience
You may enable or disable location access at any time in your device settings. However, certain features may not function properly without it.
We automatically collect:
Device model, OS version, and unique identifiers
IP address
App interaction data (pages viewed, actions taken, time spent)
Crash logs and diagnostic information
Items you add to cart
Orders placed, payments, and receipts
Chat messages exchanged with sellers, delivery partners, or service providers (stored securely)
If using a web version, we may collect cookies, session data, and analytics to improve the service.
We use collected data for:
Providing delivery, e-commerce, rental, and service functionalities
Processing and managing orders
Providing real-time tracking
Customer support and communication
Improving app performance and user experience
Marketing, promotions, and referral rewards
Security, fraud prevention, and account safety
Legal and compliance purposes
We may share your information with:
To fulfill orders, complete deliveries, or offer customer services.
For:
Payment processing
Hosting and database management
Analytics and app performance monitoring
Customer support systems
These providers follow strict confidentiality and security rules.
We may disclose information if required by law, government authorities, court orders, or to protect the rights, safety, or property of users or the platform.
We never sell your personal information to third parties.
Your location is used to:
Display nearby merchants and products
Improve delivery accuracy
Allow delivery partners to reach you
Enable real-time tracking
Support safety and fraud detection
You can disable location access from device settings. However, certain features (nearby results, delivery, tracking) may not work without it.
We implement industry-standard measures to protect your data, including:
Encryption in transit and at rest
Secure authentication systems
Strict access controls
Regular security audits
While we strive for the highest security, no method of transmission over the internet is 100% secure.
We retain your information for as long as:
Your account remains active
Required to fulfill orders or provide services
Required for legal, tax, or regulatory purposes
You may request account deletion at any time.
Depending on your region, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Disable location or notification access
Opt out of marketing communications
To exercise these rights, contact us at support@platiko.com.
Platiko does not knowingly collect information from individuals under the age of 13. If such data is discovered, we will remove it promptly.
The app may contain links to external sites. We are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Continued use of the platform signifies acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, contact us at:
📧 support@platiko.com
