Last Updated: 1 November 2025
This Shipping & Delivery Policy explains how deliveries are handled on the Platiko platform. Platiko connects customers with restaurants, grocery stores, pharmacies, merchants, service providers, and delivery partners to ensure fast, safe, and reliable delivery of products and services.
Once you place an order on Platiko:
The merchant receives and accepts your order
Items are prepared, packed, or collected
A delivery partner is assigned
Delivery partner picks up and delivers to your chosen address
Estimated delivery times are displayed during checkout and may vary depending on location, traffic, weather, and partner availability.
Platiko provides delivery services based on availability within specific regions and cities.
Your delivery address must be within the serviceable area shown in the app.
If the address is outside the serviceable radius, the app may not allow checkout or may notify you of limitations.
Delivery time varies by order type:
Typical delivery: 20–60 minutes
Depends on restaurant preparation time and distance
Typical delivery: 15–90 minutes
Depends on store preparation and availability
Delivery time varies based on pharmacy confirmation and item availability
Some medicines require verification before dispatch
Pickup and drop timing depends on partner availability
Express options may be available
Delivery time may be same-day or scheduled
Displayed on the product page or during checkout
Delivery charges vary depending on:
Distance between merchant and delivery address
Peak hours or special conditions
Merchant-specific charges
Heavy or large-order handling fees
Parcel weight and size (for courier services)
Any applicable fee will be shown before placing the order.
Certain services or rental products may allow scheduled delivery.
You can choose a delivery time slot based on availability.
We may not deliver to locations that are:
Outside service areas
Unsafe or restricted zones
Inaccessible due to weather or road conditions
Far beyond merchant or partner radius
If a delivery cannot be completed, you will be notified and refunded if applicable.
A delivery may fail if:
The customer is unreachable
Incorrect delivery address is provided
Security restrictions prevent access
Customer refuses to receive the order without valid reason
In such cases:
Refund may not be provided (based on merchant rules)
Additional charges may apply for re-delivery (if available)
Platiko provides real-time tracking for:
Food orders
Grocery orders
Medicine deliveries
Parcel pickups and drops
Tracking includes preparation status, partner assignment, en-route updates, and arrival time.
Platiko ensures:
Background verification (where applicable)
Training for basic handling and safety
GPS tracking for delivery movements
Contactless delivery options (if enabled)
For any concerns, contact support.
You may request contactless delivery by adding a note during checkout or informing the delivery partner.
Delivery partner will leave the order at your doorstep or designated area.
If you receive:
Wrong items
Missing items
Damaged items
Poorly handled packages
Report the issue within 2 hours through the app or via support@platiko.com.
Refunds or replacements will follow our Refund Policy and merchant rules.
For delivery-related issues, contact:
📧 support@platiko.com
Provide:
Order ID
Issue details
Photos (if applicable)
Platiko may modify this policy at any time. Updates will be reflected with a new “Last Updated” date.
